FAQs
Need more information? Browse through the most commonly asked questions about PETNET’s products and services.
Who are qualified to avail the loan and what are the requirements?
How long is the new loan application process?
How long will it take before my loan proceeds are credited to my account?
Do you require a savings account maintaining balance?
What are the requirements?*
How long does it take to get a loan?
Do I need to open a savings account to get a loan?
Do you require a co-maker?
Who is eligible to apply for the Government Salary Loan?
What are the requirements for a new application for a Government Salary Loan?
What is a microinsurance?
Do you require all customers to avail Microinsurance products?
Are you authorized to sell the product?
Can we buy insurance for our relatives on their behalf?
Can we avail more than one (1) Confirmation of Cover (COC) per purchase?
Do you cover medical reimbursement due to accidents?
Can we insure anyone or any occupation?
Do you cover death due to natural causes or illness?
How do you determine the beneficiary of the insured in case of death?
In case of a claim, do we need to present the Confirmation of Cover (COC) to the branch?
What is the timeframe for filing a claim after the accident?
Can we buy from PERA HUB even if I already have an existing microinsurance policy from another establishment?
What is the claims process for microinsurance?
What PERA HUB branches or authorized agent locations are available as Lazada Drop Off points (Find a branch)?
What is the minimum and maximum amount per transaction?
Can I withdraw Php 10,000?
Is there a Convenience Fee?
Is there a receipt as proof of transaction?
What to do if I have a debited account without a receipt?
How to claim my remittance?
What is a Money Transfer Control Number (MTCN)?
How to request name change?
Can I file a refund in case the money was not claimed?
How can I cancel my remittance?
What is the maximum limit?
Is an authorization letter allowed?
What is the minimum age of payout?
What is the minimum age of sendout?
What is the maximum payout amount?
What is Western Union Centralized Hotline?
How much is the remittance charge?
What types of bills can I pay?
Is there a convenience fee associated with these billers?
Is a receipt provided as proof of the transaction?
Is there a limit on the transaction amount?
Can I pay multiple bills?
Where can I find a list of accredited billers?
How much is the minimum cash-in per transaction?
How much is the maximum cash-in per transaction?
How much is the cash-in limit per account per month?